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Overdue Payment and Refund Instructions

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Last updated: 2026-06-22 15:23:01

Overdue Payment Instructions

Expiration Warning

The system will push an expiration reminder to you 7 days before the resource expires. This reminder will be delivered to the Tencent Cloud root account via email, SMS, and internal messages.
For the notification mechanism from 7 days before expiration to resource release, see Billing Process in Prepaid Billing.

Recycling Mechanism

The system will start sending renewal reminder notifications to users 7 days before the resource expires.
Within 7 days after expiration, the resource enters an isolation period. You need to renew it as soon as possible. The system will send an expiration reminder.
After the isolation period, the resource will be destroyed.
Note:
The deployment resource fees for the Enterprise edition are charged by the respective resource providers. If the deployment resources incur overdue payments, the resource providers may reclaim the resources. After reclamation, the stored data may be destroyed.
This document primarily introduces the overdue payment instructions for Tencent Cloud Code Analysis (TCA) Enterprise Edition product authorization resources. For deployed resources, the reclamation policies may vary. For details, you can go to the Document Center to view the resource reclamation instructions for the target product.

Refund

Online refunds are not supported. If you have a special reason requiring a refund, please contact us to apply.

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