Support | Service Description | Service Time |
Ticket | Log in to the Tencent Cloud Console, select Ticket from the top right corner of the page to enter the Ticket Management console. | 7 × 24 |
Hotline | Hong Kong (China) +852 800 906 020 (Toll-free) United States +1 844 606 0804 (Toll-free) Canada +1 888 605 7930 (Toll-free) United Kingdom +44 808 196 4551 (Toll-free) Australia +61 1300 986 386 (Toll-free) EdgeOne Hotline +852 300 80699 | 7 × 24 |
IM group (exclusive to Enterprise Partner Support Plan customers) | IM group, providing real-time and efficient communication After the Enterprise Partner Support Plan is purchased, Tencent Cloud will set up an exclusive IM group for the customer, providing real-time and rapid responses to issues such as troubleshooting and technical consultations. The IM group supports the following types: Slack and WeCom | 7 × 24 |
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