This document is suitable for resellers and first-level distributors to read. The copywriting uses "reseller" for description.
Voucher Categorization and Scenario Description
Voucher Type
Description
Application Scenario
Partner Voucher (Type 1)
"Partner Voucher (Type 1)" is used to offset the cost paid by the reseller for all sub-customers. The cost of this voucher is borne by Tencent Cloud.
Business compensates resellers with vouchers in scenarios.
Partner Voucher (Type II)
"Partner Voucher (Type II)" is used to offset the designated Customer payment costs borne by resellers, with Tencent Cloud sustaining the voucher cost.
When a designated end customer incurs charges during product trial, the reseller needs to pay on behalf of the end customer and remit the charges to Tencent Cloud. The reseller can apply for a Type II voucher to offset these charges in the reseller's bill.
Customer Voucher (Type III)
"Customer Voucher (Type III)" is used to offset customer fees, with the reseller bearing the voucher cost.
When a designated end customer incurs charges during product trial, the reseller can apply for a Type II voucher to offset the charges paid to Tencent Cloud on behalf of the end customer. The system will automatically issue an associated Type III voucher to that end customer to offset the charges in the end customer bill.
Type I vouchers are applied for resellers by the channel manager, with no need for independent operation by the reseller. This document describes the method of applying for Type II vouchers and issuing Type III vouchers.
Prerequisites
The identity of reseller or first-level distributor is already available.
2. Select Sales > Voucher Management in the left sidebar to enter the Partner Voucher Application page. This page allows you to view previously used templates.
3. Click Create Template and fill in the voucher template info in the pop-up window.
Note:
Specific product voucher: It applies to specific individual or multiple products. Only products listed in the applicable product list can be used.
General product voucher: It applies to all products except those on the product blocklist. (Hover over the "blocklist" text to view the list of inapplicable products, subject to the voucher's approval status.)
4. After completing, click OK to save the voucher template.
5. After creation, you can view created voucher templates. Query by condition supported.
Note:
After a voucher template is created, you can still edit it if it has not been used to issue vouchers. If vouchers have been issued, the template cannot be edited again.
6. Click Apply in the operation list of the template, select the customer UIN in the pop-up window, fill in the amount which can differ from the template amount, then click OK to complete.
Note:
Partner vouchers require Tencent Cloud approval before they can be used for deduction. The voucher validity period starts from the approval time, and the approval process takes approximately 1-3 business days.
In multi-level distribution mode, the Customer UIN filled in should be the actual customer UIN that consumes resources.
In organization mode, the customer UIN filled in should be the actual customer UIN that consumes resources. If you need to batch-select multiple sucustomer UINs, contact your business manager for assistance.
7. Confirm the prompt content, select Already known, and click OK to submit the application.
Note:
After a partner voucher designated for "Product Trial" is approved, the reseller receives the partner voucher (Type II voucher), and the system automatically issues the associated customer voucher (Type III voucher) to the end customer. When the reseller automatically uses this Type II voucher to offset the fees for the end customer's trial that need to be paid to Tencent Cloud, the associated customer voucher will correspondingly and automatically offset the fees the end customer needs to pay to the reseller.
Product Trial Voucher Priority
To ensure that reseller vouchers and customer vouchers usage for "Product Trial" are prioritized for deduction, the system enables the "Associated Partner and Customer vouchers to be deducted first" switch by default.
If you do not need to prioritize the use of "Product Trial" vouchers, you can disable this switch. Please note that disabling it may cause the associated customer product trial vouchers to become unusable, which could prevent customers from placing orders or result in outstanding balances.
Querying Partner Vouchers
On the Partner Voucher List webpage, you can query the approval status, balance, and details of all partner vouchers. Full support for queries or enter specific conditions to query.
For vouchers under Pending Approval, click Cancel Review to cancel the approval process.
Click Usage Details to view or download the voucher's deduction details.
For single-level associated customer vouchers, you can view the customer vouchers (Type III vouchers) that are issued and associated with the partner voucher (Type II voucher).
Click Invalidate to invalidate the voucher without approval. The operation is irreversible.
2. Select Sales > Voucher Management in the left sidebar to enter the Customer Voucher Issuance page. This page displays past used templates. Click Create Template.
3. Fill in the voucher template info in the pop-up window.
Note:
Usage: Only vouchers designated for "Customer Discount" are supported. To issue a customer voucher for "Product Trial", first apply for a "Product Trial" partner voucher following the process described above in this document. After the partner voucher is approved, the system automatically issues the associated product trial customer voucher to the end customer.
All product voucher: Can be used to deduct any product.
Specified product voucher: Can only be used to deduct selected products.
Specific Product Blacklist Voucher: Specified products cannot be deducted.
4. After completing, click OK to save the voucher template.
5. After creation, you can view created voucher templates. Query by condition supported.
Note:
After a voucher template is created, you can still edit it if it has not been used to issue vouchers. If vouchers have been issued, the template cannot be edited again.
6. Click Issue in the operation list of the template, select the customer UIN to issue the promo voucher in the pop-up window, fill in the issuance amount which can differ from the template amount, then click OK to complete.
Note:
Issue customer vouchers without requiring Tencent approval. Once confirmed, they can start deducting customer expenses.
In group mode, issuing customer vouchers to group administrators or group members is not supported.
Templates created in the past for the purpose of "product trial" no longer support issuance operations.
Querying Customer Vouchers
On the Customer Voucher List page, you can query the status, balance, and details of all customer vouchers. It supports full query or entering specific conditions to query.
For customer vouchers that are automatically issued and associated by the system, click the Associated Partner Voucher button to view their associated partner voucher.
For vouchers with the purpose of "End Customer Discount" that are unused and unexpired, you can withdraw them by clicking Withdraw in the operation column. After withdrawal, the voucher cannot be used to offset subsequent expenses, while already deducted amounts remain unaffected. This operation is irreversible.
Vouchers with the purpose of "Product Trial" cannot be withdrawn individually. To withdraw them, first click the Associated Partner Voucher to navigate to the partner voucher list, then Invalidate the partner voucher. The system will synchronously withdraw the associated customer vouchers.
Click Usage Details in the operation column to view or download the voucher's specific deduction details.
